Privacy policy

Privacy Policy

Last updated: 11.09.2025

This Privacy Policy describes how HS Heritage GmbH, trading under the brand “VASEVOLL” (hereinafter referred to as “VASEVOLL,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit www.vasevoll.de (the “Website”), use our services, make a purchase, or otherwise communicate with us in relation to the Website (together, the “Services”).

Throughout this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last updated” date, and take any additional steps required by law.

How We Collect and Use Your Personal Data

To provide our Services, we collect personal information from different sources depending on how you interact with us. We use this information to:

  • communicate with you,

  • process orders and provide our Services,

  • improve and optimize our Website,

  • comply with legal obligations,

  • enforce our Terms of Service, and

  • protect the Website, our rights, and the rights of others.

Information You Provide Directly

Personal information you may provide includes:

  • Contact details: name, address, phone number, email address.

  • Order details: billing address, shipping address, payment confirmation, email address, phone number.

  • Account details: username, password, and security information.

  • Customer support: details included in communications with us.

Information We Collect Automatically

We automatically collect information about your interaction with the Website (“Usage Data”) using cookies and similar technologies. This may include device information, browser type, IP address, network connection, and information on how you use the Services.

Information from Third Parties

We may also receive information from third parties, including:

  • Service providers (e.g., Shopify).

  • Payment processors (bank details, card details, billing address).

  • Marketing or analytics providers using cookies, pixels, and tracking tools.

All such information is handled in accordance with this Privacy Policy.

How We Use Your Personal Data

  • Providing products and services: Processing orders, payments, shipping, returns/exchanges, maintaining your account.

  • Marketing and advertising: Sending promotional emails, SMS, or post, and showing you tailored advertising.

  • Security and fraud prevention: Detecting and preventing fraudulent, illegal, or malicious activity.

  • Customer support and improvement: Communicating with you and enhancing our Services.

Cookies

We use cookies to operate and improve our Website and Services, store preferences, analyze interactions, and provide tailored advertising.

For details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

You may disable cookies in your browser, but this may affect functionality.

How We Share Personal Data

We may share your information with:

  • Service providers (e.g., IT support, payment processing, fulfillment, analytics).

  • Business and marketing partners.

  • Affiliates within our company group.

  • Legal authorities where required.

  • As part of business transactions (merger, acquisition, restructuring).

We do not sell your personal data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16.

Data Security and Retention

We use appropriate safeguards to protect personal information. However, no system is completely secure.

We retain your personal data only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data.

  • Request deletion of your data.

  • Correct inaccurate data.

  • Data portability.

  • Restrict or object to processing.

  • Withdraw consent (where applicable).

To exercise your rights, contact us at info@vasevoll.de. We will respond as required by applicable law.

We will not discriminate against you for exercising your rights.

International Users

Your personal data may be transferred, stored, and processed outside your country of residence, including within the EU or by third-party providers in other countries.

Where data is transferred outside the EU/EEA, we rely on recognized legal mechanisms such as the EU Standard Contractual Clauses, unless the country has been recognized as providing adequate protection.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

HS Heritage GmbH – VASEVOLL
Heuerstubben 4
23623 Ahrensbök, Germany

Phone: +49 4525 / 807 99 47
Email: info@vasevoll.de